Ticket management
Status, priority and type; assignment rules, internal notes, resolutions and a per-ticket activity timeline.
ERP SupportNova
Follow customer tickets from opening to resolution: assignment, priority, SLA alerts and a full activity history in one place.
What it offers
SLA tracking
Response windows per priority; at-risk and breach badges, and the assignee is notified on a breach.
E-mail channel
Incoming e-mails become tickets, and replies leave from the tenant's own mailbox.
Knowledge base
Published articles are offered to customers on a public, searchable FAQ page.
Customer 360° and CRM
Tickets, interactions and opportunities on one timeline; create opportunities from tickets and track renewals.
Remote support with ERPdesk
Support staff start an ERPdesk remote session from the ticket screen with one click.
SupportNova is part of the ERP product family.
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